Observer's Reference Guide

Abstract:

When you are validating a learner's performance, you must always be aware of your obligation to the learner. Signing off on a substandard performance is not only legally wrong, but could lead to serious injury or death of the learner or fellow team mates. Consistent interpretation of the Performance Standards specified for each skill is your responsibility. If you are unsure of the Performance Standard required, ask for clarification.

Cautions: Although you are not to help the learner while they are performing the procedure, do not allow them to deviate from the procedure in any way that could endanger themselves, their mates, the environment, or the equipment. If any deficiencies are found in the procedure being observed, a change in the process must be initiated.

Some points to keep in mind when doing observations:

Make notes while observing the learner perform the skill, for use during the feedback session.
Base your evaluation of their performance on the Standards given in the User's Guide or work practices.
Be objective in your evaluation of their performance.
Be specific to the task and make your feedback clear and concise.
Note good performance items first, then discuss areas for improvement, if any.
Be honest - hedging the truth to save the learner's feelings is of no value to them or their continued improvement.

Glossary

For Document Control Purposes Only:

If any of the resource materials can be improved or if they are incorrect or out-of-date, write the changes on the documents. Attach them to this sheet and give it to your Team Leader. The materials will be updated promptly so the next person using them will have up-to-date information. Thanks!

Developed on: date

Developed by: name
Validated by: name
Approved by: name